14 October 2016
What can osteopaths learn from concerns and complaints raised against them? A review of insurance and regulator reports
All regulated health care professions have formal procedures for dealing with complaints. We often hear about the major complaints but we have few data about the everyday concerns reported, that can if not managed well, escalate into major issues. The objective of this study is to collect information about concerns and complaints made about osteopaths to encourage reflective learning and better understanding about how to avoid such incidents … ABSTRACT
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